Technical Support
Our engineering team is available to resolve any technical questions about GOM Tools plugins.
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Fill out the form with the details of your request. The more information you provide, the faster we can help you.
< 4 hours
< 12 hours
< 24 hours
Business hours: Monday to Friday, 8:00AM – 5:30PM (Bogota time)
FAQ
Our support team is available Monday to Friday, 8:00AM - 5:30PM (Bogota time). Tickets submitted outside business hours will be handled on the next business day.
Depending on priority: High < 4 hours, Medium < 12 hours, Low < 24 hours. These times apply within business hours.
Yes. When you purchase any premium GOM Tools plugin, technical support is included for the duration of your active license period.
Yes, our team can assist you with specific configurations. For custom development or complex integrations, we recommend exploring our GOM Sites service.
Each plugin has its own documentation section accessible from the 'Documentation' menu in the navigation bar, or directly from the plugin control panel in WordPress.
For faster resolution include: plugin version, WordPress and PHP version, step-by-step problem description, screenshots, and your site URL if possible.